The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Request a cancellation within: 2 days of purchase
But please contact me if you have any problems with your order.
Returns and exchange details
Please be sure to read all product descriptions and view all product images prior to placing your order. If you have any questions about a product, or anything at all for that matter, please reach out to us prior to ordering. We're here to help and will gladly answer any and all your questions and concerns. : )
Of course our amazing customers' satisfaction is our priority. If for any reason you are unsatisfied with your order, please email us or convo us and we'll be happy to discuss a solution. We are proud of our work and want to ensure you have the best experience with us.
Jenn and Jules Designs is not responsible for any packages that are lost or arrive damaged.
Again, we apologize for any inconvenience, but we can not except returns on custom orders.
Cancellations: Cancellations can be made within 2 days after the order was placed. Cancellations are not valid for custom, personalized or rush orders. Cancellations made on a personalized or custom item/order AFTER a digital proof has been provided will have an automatic $25 design fee deducted from their refund. Cancellations made of personalized or custom items after the accepted time has passed, will have up to a 20% (of the cost of the item) cancellation fee and a minimum cancellation fee of $50.
All CUSTOM, RUSH, PERSONALIZED, & SALE items are final sale. (this includes place cards, menus, invitations, etc.)
*Red, Purple, & Green are glossy on both sides & slightly translucent allowing some light through.
*Fluorescent colors are all glossy on both sides & transparent neon allowing light through.
*Black, White, Orange, Yellow, Blue, Aqua, Bubble Gum Pink, & Blush are glossy on both sides & opaque allowing no light through.
*Frosted Blush has a frosted matte front and back & is translucent allowing some light through.
*Mirrored Acrylics are actually mirrored on the front and have a grey backing.
*Solid Gold and Silver are darker shades of the colors & both front and back are the same color. There is a very slight shimmer, but not a sparkle.
*Glitter acrylics have glitter incased inside the acrylic so glitter will not fall off or flake.
Due to everyone's monitor or device being slightly different actual colors may vary. We do our absolute best to represent our colors to their truest form. Colors can also vary slightly depending on type and brightness of lighting. If you are ever unsure about a color, please reach out to us and we will gladly send you sample photos in real time.
Jenn and Jules Designs accepts all major debit/credit cards, Etsy gift cards, and PayPal. Once we receive payment and that payment has cleared, we will get your order processed and headed your way.
Neither Names of Fonts nor Digital mockups will be provided before an order is placed. There is no negotiation for this policy. After an order is placed we have no problem correlating selected font(s) names so the buyer can coordinate with other stationary. (requests for custom fonts to coordinate with current stationary: are greatly accepted but may require an additional fee). For personalized/custom orders, digital mockups are provided after the order is placed and before we go into production. We do not limit the amount of mockups (within reason of course: 11+ may require an additional fee). We will do everything in our power to create your custom details to best fit your overall vision and budget and we are very flexible and accommodating to ensure you get the exact item you envisioned, but we have to protect our business and creative rights as well. Thank you for understanding and respecting our policies.
NOTE - your item will be shipped to the address you have listed on Etsy. Please make sure the address is correct before checking out. :)
All CUSTOM ARTWORK provided to you by Jenn and Jules Designs will be used as proofing before we go into production. Once artwork is approved, production will occur. You have 24 hours to approve design/mockup before we proceed to the best of our ability. If there are any errors reported post production, we cannot make changes or produce a new item, unless the revised item is requested as a new order.
CUSTOM ARTWORK cannot be used, sold, or shared by you, the consumer, or by a third party. Jenn and Jules Designs holds all property rights to all custom artwork.
Jenn and Jules Designs products can not be re-sold by any consumers and/or unauthorized sellers.
NOTE - Again, your item will be shipped to the address you have listed on Etsy. Please make sure the address is correct before checking out. :)
All CUSTOM, RUSH & SALE items are final sale. All of Jenn and Jules Designs products are made to order, therefore material for rush orders is purchased after a rush order has been placed. Cancellations are subject to be responsible for cancellation fees including design time and rush material costs. Again, all custom artwork and mockups provided to you by Jenn and Jules Designs can not be duplicated.
Additional policies and FAQs
Hand Crafted & Handmade
All of Jenn and Jules Designs products are handcrafted in beautiful Carlsbad, located in North County San Diego, Ca. Because our products are handmade by Jenn and Jules, and not mass produced using any outsourcing, products may slightly vary from piece to piece. All acrylic pieces are made from high quality shatterproof acrylic. All materials and products are USA made. All acrylic and wood products are reusable, retain their color & can last for years if handled carefully & hand washed.
Jenn & Jules
Jenn & Jules Designs
Creative Love Birds Specializing in Laser Cut Products
Absolutely! We provide bulk discounts for drink stirrers of 50+ in the same color and design and for place cards of 25+! Please see our "bulk listing" section for more information!